Please read the following Terms and Conditions carefully as the provisions contained herein govern your retail rights and obligations in respect of the retail purchase of any and all Products displayed on the retail section of LA MARQUEZA HATS website.
These Terms and conditions constitute an agreement between. (“LA MARQUEZA HATS”, “we”, “our”, “us”) and you, the visitor, governing your access and use of all content and functionalities available at the LA MARQUEZA HATS website, related micro-sites accessed through the URL www.genuinepanamahats.co.uk and related domain names. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of LA MARQUEZA HATS and its URL www.genuinepanamahats.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by LA MARQUEZA HATS, www.genuinepanamahats.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You only may distribute or commercially exploit the content with our express written permission.
Unauthorised use of all intellectual Property, Software and Content of this website may give rise to a claim for damages and be a criminal offence.
Terms of Sale
LA MARQUEZA HATS offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our producers. For that reason, you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to LA MARQUEZA HATS. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Items in your shopping basket are not reserved and may be purchased by other customers.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Product images
Online product images may not always be exact to actual order, this is because all merchandise displayed on the LA MARQUEZA HATS Website are handmade by traditional and skilled Ecuadorian artisans, making each item one-of-a-kind. This means that the colour, finish and design of the merchandise may vary slightly from one to the other, and may differ slightly from the images displayed on the Website, even if we have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be 100% accurate.
How to use a promo code or gift card
If you have a promo code or a La Marqueza Hats gift card follow the steps below to apply it to your order.
1. Add items to your cart and proceed through the checkout steps.
2. When you reach the Payment Options page, copy/paste your code in the box underneath Discount code. Codes are case sensitive and should not have spaces before or after them.
3. Click Apply Code.
4. Your Order Summary on the top right of the page should now reflect your savings amount. Click Continue to continue your purchase.
All orders are shipped by ROYAL MAIL UK on business days (Monday to Friday) excluding holidays. Deliveries will be tracked and signed, no exceptions.
Once your credit card is authorised, you will receive a confirmation email from us. (Please give production time maximum 1 week, you will be notified if your order is ready sooner) In general, all orders can take up to 1-2 business days to process within the factory in most cases. Once processed you will receive a confirmation email.
LA MARQUEZA HATS is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Dispatch Time: 1-2 business days
Delivery Times (estimates):
- Shipping inside UK: Royal Mail 1st Class Signed and Tracked, may take between 1 to 3 business days, price: FREE
- Shipping to EU: Royal Mail International Signed, may take between 7 - 15 business days, price: £20.00
- Shipping to the rest of the world: Royal Mail International Signed, may take between 7 -20 business days, price vary: automatically generated by the system.
Returns and exchange policy
We strive to keep all our customers happy. If you need to exchange the size of your hat for another one, we are glad to offer the replacement within the 14 days limit of purchase, as long as the item is in perfect condition, with the tags still on.
All merchandise returned must be unworn with the original packaging intact.
We will full refund the price of the item after we verify the item it is in excellent conditions and with the tags still on, within 3 business days. Original or return shipping costs are incurred at the expense of the customer. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
Returns and exchanges can only be processed with provided you have proof of purchase - no questions asked.
LA MARQUEZA HATS have the right to deny credits if the item returned does not meet our return policy requirements. We are unable to refund any import tax/duty that your order may have incurred for returned items.
To place a return or exchange please email firstname.lastname@example.org first by:
1. Notice of your intention to return or exchange the order; wrong size, faulty, change my mind, etc.
2. Include your order number details
Or use this form:
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
If you have any question please email email@example.com