Shipping & Returns

We ship worldwide!

We are based in United Kingdom and we'll take care of you and your orders. We are working every day to ensure maximum safety in our deliveries, respecting the rules and procedures in force so that you can order with no worries.

Delivery Options, Prices and Times (estimates):


Royal Mail

Faster Delivery

Premium Shipping 

Priority Shipping

United Kingdom,
Channel Islands and Isle of Man(**)

FREE for orders over £50 (5-7 business days) £10 (2-3 business days, order before 2pm Mon-Fri) - -


£25 (5-10 business days)
£35 (3-6 business days)

European Union

- £45 (8-10 business days) £70 (5-7 business days)

USA and Canada

£65 (10 -15 business days)
£85 (8-10 business days

Australia, New Zealand

£80 (10-15 business days)
£95 (8-10 business days)

Japan, China, Rest of the World

£90 (15-20 business days)
£110 (10-15 business days)

(*) FedEx/DPD/UPS, fully insured.
(**) Alternative Parceltogo shipping would be used for very big parcels.

Currently we are NOT able to ship to the following countries due to shipping complications: Albania, Algeria, Angola, Armenia, Belarus, Benin, Bosnia & Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Czechia, Côte d’Ivoire, Djibouti, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, India, Iraq, Kenya, Kosovo, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Moldova, Montenegro, Mozambique, Namibia, Nicaragua, Niger, Nigeria, North Macedonia, Pakistan, Palestinian Territories, Panama, Paraguay, Poland, Romania, Russia, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa (1 of 9 provinces), South Sudan, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

We will ship your hat ready to wear with a complimentary branded dust bag in a robust cardboard generic box.

If you require a gift box, please take this option to make for you a gorgeous box that will also be useful for your hat storage. 

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories considered great and useful complements for quality rollable Genuine Panama Hats.

International Customs:

Any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs*.

*If your order is to the US and is less than $800, you won't incur any additional duty costs on your delivery

If a parcel is refused at arrival and it is sent back to us in the UK, a restock fee of £25.00 will be taken off your refund alongside any customs charges and shipping costs.

Dispatch Time: 

We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location and the service for you selected. 

Orders are normally dispatched within 1-3 days. Bespoke products may take longer due to fabrication times.

Easy Returns and Exchanges

Procedure & Policy

We strive to keep all our customers happy. You have 14 (fourteen) days from receipt of your order and the item must be returned during this period. 

The shipping costs, if you are in the UK from our shop to your address, for exchanging an item for a more suitable size is free of charge once and we will use standard shipping service. However, all exchanges are subject to stock availability and adherence to our terms and conditions.

To exchange your item, follow the steps below ensuring you request an exchange and specify which size in cm you require, if your preferred size is sold out a refund will be issued within 3-5 business days of receipt. This does not affect your statutory rights.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.

In the event that you become aware, on receipt, of any item is faulty or damaged, whilst we hope this never happens you can return it for a refund or exchange within 14 days from the date you received it, please contact us immediately at, so we can personal assist you and resolve the issue as quickly as possible.

Please note, original shipping fees and customised/bespoke items or gift boxes are not-refundable. Clearance items are not eligible for a refund but we accept an exchange or a credit note. This does not affect your statutory rights.

To return/exchange a product size; complete and submit the form below to receive your instructions and confirmation, include in the parcel the printed email of the return acceptance and original receipt.  Only returns that have been confirmed will be liable to be proceeded.

For international customers, it is important to clearly mark your return parcels ‘Return Goods to England’ with a domestic sale value of £0.00, as your returned items are not applicable to duty once they reach the UK, this will prevent them being held up at customs. International customers are required to cover the delivery costs of exchanged items. We will contact you to let you know your options. In order to prevent any unexpected exchanges, please double-check your size before the purchase.

Send the return at your own cost at: 

La Marqueza Ltd
Returns Department
22, Equestrian Court
Arborfield Green

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive confirmation of your refund via email (refunds are processed as quickly as possible, within 3-5 business days of receipt) to your original payment method. In case of exchange, your order will be shipped and you will receive confirmation of the same.

Ensure to keep proof of postage until you receive your refund notification. The goods are your responsibility until they reach our warehouse, the items you return must be with the tags still on, in the same new condition and original packaging you received them in and must be sent back before the return/exchange allowed time has expired. Returns outside this period will not be accepted, and therefore sent back to the customer at the customer's expense.