Shipping & Returns

Shipping Information

We'll take care of you and your orders. We are working every day to ensure maximum safety in our deliveries, respecting the rules and procedures in force so that you can order with no worries.

We will ship your hat ready to wear with a complimentary branded dust bag in a generic box.

If you require a gift box, please take this option to make for you a gorgeous box, that will also be useful for your hat storage. 

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories  considered great and useful complements for quality rollable Genuine Panama Hats.

Any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs.

Dispatch Time: 

We are up and running as usual, and working hard to get orders to you safely and on time, nevertheless, please note that the shipping service is experiencing some delays in deliveries due to the current COVID-19 situation.

It will take an additional 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location

Delivery Times (estimates):

Shipping inside UK: Royal Mail 1st Class / My Hermes Signed and Tracked, may take 3 - 7 business days FREE over £50!

If you require a Special Delivery in UK, Royal Mail Special Delivery (2-3 business days from purchase, order before 6pm): £10.

If you require a Express Delivery in UK, Express Shipping UK (1-2 business days from purchase, order before 6pm): £15.

Fully Guaranteed and Fast delivery to EU and USA: Choose FedEx at checkout (delivery times will vary).

Fully Guaranteed and Fast delivery to Rest of the World: Choose UPS at checkout (delivery times will vary).

FREE INSURED Standard Worldwide Shipping over £50: Royal Mail (secure postage), Tracked and Signed, may take 8 -15 business days depending on the destination.

Easy Returns and Exchanges

best panama hat shop

We strive to keep all our customers happy. You have 14 days from receipt of your order and the item must be returned during this period. 

The shipping costs, from our shop to your address, for exchanging an item for a more suitable size is free of charge and we will use standard shipping service. However, all exchanges are subject to stock availability and adherence to our returns policy. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.

To return/exchange a product size, package the products, include the printed email return acceptance and receipt. Please complete and submit the form below.

Send the return at your own cost to the following address at:

Returns Department

6 Langley House,
Princess Marina Drive,
Arborfield Green,
RG2 9GX

United Kingdom

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive confirmation of your refund via email (refunds are processed within 2-3 business days of receipt) to your original payment method. In case of exchange, your order will be shipped and you will receive confirmation of the same.

Remember that the items you return must be in the same condition and original packaging you received them in and must be returned before the return/exchange allowed time has expired.