Shipping & Returns

We ship worldwide!

We are based in United Kingdom and we'll take care of you and your orders. We are working every day to ensure maximum safety in our deliveries, respecting the rules and procedures in force so that you can order with no worries.

Shipping Information

FREE Royal Mail standard shipping included for orders over £50 in the United Kingdom, Jersey and Guernsey. (Limited time offer)


Fast Delivery Options & Times (estimates):

- If you require a Special Delivery in UK, Royal Mail Special Delivery (2-3 business days from purchase, order before 6pm): £10.

- If you require an Express Delivery in UK, Express Shipping UK (1-2 business days from purchase, order before 6pm): £15.

Internationally, prices vary accordingly the destination:

- EU Fast delivery using premium shipping: please choose DPD/FedEx/DHL/UPS at checkout (5-10 business days). For Express please use FedEx/DHL/UPS Express  (3-6 business days).

- USA and Canada Fast delivery using premium shipping: please choose DPD/FedEx/DHL/UPS at checkout (7-10 business days).

- Fast delivery and fully guaranteed to Australia, New Zealand, Rest of the World: please choose DPD/FedEx/DHL/UPS at checkout (7-15 business days).

-Expedited International delivery: available worldwide cost is calculated at checkout.

 

We will ship your hat ready to wear with a complimentary branded dust bag in a robust cardboard generic box.

If you require a gift box, please take this option to make for you a gorgeous box that will also be useful for your hat storage. 

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories considered great and useful complements for quality rollable Genuine Panama Hats.

Any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs.

Dispatch Time: 

We are up and running as usual, and working hard to get orders to you safely and on time, nevertheless, please note that the shipping service is experiencing some delays in deliveries due to the current COVID-19 situation.

It will take an additional 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location and the service for you selected.

Easy Returns and Exchanges

best panama hat shop

We strive to keep all our customers happy. You have 14 days from receipt of your order and the item must be returned during this period. 

The shipping costs, from our shop to your address, for exchanging an item for a more suitable size is free of charge once and we will use standard shipping service. However, all exchanges are subject to stock availability and adherence to our terms and conditions. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require, if your preferred size is sold out a refund will be issued. Please note, original shipping fees are not-refundable.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item.

To return/exchange a product size, package the products, include the printed email return acceptance and receipt. Please complete and submit the form below.

Send the return at your own cost to the following address at:

Returns Department

6 Langley House,
Princess Marina Drive,
Arborfield Green,
RG2 9GX

United Kingdom

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive confirmation of your refund via email (refunds are processed within 3-5 business days of receipt) to your original payment method. In case of exchange, your order will be shipped and you will receive confirmation of the same.

Remember that the items you return must be in the same condition and original packaging you received them in and must be sent back before the return/exchange allowed time has expired. Returns outside this period may not be accepted.