Shipping & Returns

Shipping Information

We will ship your hat ready to wear with a complimentary branded dust bag in a generic box.

If you require a gift box, please take this option to make for you a gorgeous box, that will also be useful for your hat storage. 

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories  considered great and useful complements for quality rollable Genuine Panama Hats.

Dispatch Time: 1 business day

Delivery Times (estimates):

Shipping inside UK: Royal Mail 1st Class Signed and Tracked, may take 3 business days FREE!

If you require a Faster Delivery in UK, please select the Special Delivery (1-2 business days from the purchase GUARANTEED), order before 6pm: £9.70

FAST AND FREE Worldwide Shipping: Royal Mail (secure postage), Tracked and Signed, may take 3-10 business days depending on the destination.

Easy Returns and Exchanges

best panama hat shop

We strive to keep all our customers happy. You have 14 days from receipt of your order and the item must be returned during this period. 

The shipping costs, from our shop to your address, for exchanging an item for a more suitable size is free of charge. However, all exchanges are subject to stock availability and adherence to our returns policy. To exchange your item, follow the below steps ensuring you request an exchange and specify which size you require.

To return/exchange a product, package the products and attach the printed electronic receipt. Please complete and submit the form below.

Send the return at your own cost to the following address at:

Returns Department

6 Langley House,
Princess Marina Drive,
Arborfield Green,

United Kingdom

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive an e-mail confirmation of your return and the refund to your original payment method. In case of exchange, your order will be shipped and you will receive confirmation of the same.

Remember that the items you return must be in the same condition and original packaging you received them in.