Delivery & Returns

Delivery Information

We will ship your hat ready to wear with a complimentary branded dust bag in a generic box.

If you require a gift box, please take this option to make for you a gorgeous box, that will also be useful for your hat storage. 

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories  considered great and useful complements for quality rollable Genuine Panama Hats.

Dispatch Time: 1 business day

Delivery Times (estimates):

Shipping inside UK: Royal Mail 1st Class Signed and Tracked, may take 2-3 bussiness days FREE!

UK Fast Special Delivery 2 business days GUARANTEED (order before 6pm): £9.70

Seasonal International Shipping Promotion: Royal Mail International Signed FREE!

Shipping to EU: Royal Mail International Signed, may take between 3 - 5 business days, price: £15.00 (FREE when promotion is active)

Shipping to the rest of the world: Royal Mail International Signed, may take between 6-10 business days, price: automatically generated by the system, (FREE when promotion is active)

Easy Returns and Exchanges

We strive to keep all our customers happy. If you wish to return or exchange an item, you could contact us within the 14 days counting from the day the shipping confirmation e-mail is sent and complete and submit the form below.

If you need to exchange the size of your hat, we are glad to offer the replacement immediately (subject to availability), please refer to all our Terms and Conditions

To return/exchange a product, package the products and attach the printed electronic receipt. Send the return at your own cost to the following address:

6 Langley House,
Princess Marina Drive,
Arborfield Green,

Remember that the items you return must be in the same condition and original packaging you received them in.